At ANADIV, we understand the importance of a seamless shopping experience, and we are committed to providing you with the best possible service. Our Return, Refund, and Replacement Policy have been crafted to ensure your satisfaction with every purchase. Please read the following guidelines carefully:

Return Policy

Time Frame: Initiate a return request within 2 days of receiving your order.
Eligibility: Returns accepted for products in their original condition and packaging. Products must not show signs of misuse, damage, or alteration.
How to Initiate a Return: Visit the "Returns" section in your ANADIV account. Provide essential details such as name, order number, reason for return, and any additional information. A confirmation email with a return authorization and instructions will be sent to you.
Return Process: Once the return request is approved, our team will arrange for the pickup of the product within 2 business days. Refund or replacement will be initiated upon the successful return and inspection of the product.

Refund Policy:

Timeline: Refunds initiated within 24-48 business hours after receiving the returned product.
Payment Method: For credit/debit cards or net banking, the refund will be processed to the same account used for payment. Cash on delivery transactions will be refunded via bank transfer based on the provided billing details.
Refund Discrepancies: If there are any discrepancies in the refund, we may request a screenshot of your bank statement for verification.

Replacement Policy:

Conditions for Replacement: Replacement requests can be made within 2 days of receiving the order. Products eligible for replacement include those with defects, damages, or incorrect items.
How to Initiate a Replacement: Contact our Customer Support team within 2 business days of receiving the order. Provide order details, images, and a description of the issue for prompt assistance.
Replacement Process: Our team will guide you through the process, and replacements will be shipped within 2 business days, subject to stock availability. If the replaced product is not available, we may suggest alternatives for your consideration.

Notes:

International Returns: International return policies may vary. Please contact our Customer Support for assistance.
Partial Returns: Partial returns are accepted, but all components and complimentary items must be returned.
Gifts and Promotions: Products received as gifts or part of promotions may have specific return/exchange rules. Check the promotion banner for details.
Refund through Coupons: We offer the option of a hassle-free refund through ANADIV coupons, which can be used for future purchases.
At ANADIV, we value your trust and aim to make every interaction with us a positive experience. If you have any questions or concerns, please reach out to our Customer Support team, and we will be happy to assist you.